Due to the fact that our items are live plants, we do not offer any returns of refunds. However, if you have a problem with your order, please let us know so we can do our best to assist you to solve the problem. In some cases we may accept a return, but normally we do not.
To be eligible for a return, your item must be in the same condition that you received it, or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, you will get instructions on how and where to send your package.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Items damaged in the mail
Sometimes plants can be damaged in the mail. All orders we ship out automatically come with $50 dollars insurance per order shipped. If your tree becomes damaged despite good packaging we do, you can easily file a claim on the USPS website, unfortunately we are not able to file the claim for you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like any custom products (such as special orders or personalized items), and personal care goods (such as beauty products), live trees & plants.
Unfortunately, we cannot accept returns on sale items or gift cards.
We typically do not offer any kind of exchanges.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.